Sanmark Luxury Policies
Refund Policy
We want you to be fully satisfied with your purchase from Sanmark Luxury. If you are not satisfied, you may request a refund within 3 days of receiving your order, provided the item is unused, unworn, and in its original packaging. Please note that shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item was defective or incorrect.
Shipping & Delivery Policy
Orders are processed within 1–3 business days after payment confirmation. Delivery times may vary depending on your location, typically between 3–7 business days within Nigeria. International shipping timelines will be communicated at checkout. You will receive a tracking number once your order has been shipped.
Privacy Policy
Your privacy is very important to us. We collect and use your personal information solely for order processing, delivery, and customer support. Sanmark Luxury will never sell or share your personal information with third parties except when required by law or for order fulfillment (such as courier services).
Terms & Conditions
By shopping with Sanmark Luxury, you agree to our store policies. All products are subject to availability. Prices and promotions may change without prior notice. We reserve the right to cancel any order due to unforeseen circumstances, including incorrect pricing or stock issues. Customers are expected to provide accurate delivery information. Sanmark Luxury is not responsible for delays caused by incorrect details provided at checkout.
Contact Us
If you have any questions about our policies, feel free to contact us at:
Email: shop@sanmarkluxury.com
SANMARK LUXURY is a premium fashion retail store offering high-quality, trendy clothing for men and women. We carefully select each piece to combine style, comfort, and affordability, so you can look your best without compromise.
No, we curate and retail carefully selected pieces from trusted fashion brands and suppliers worldwide. Our focus is on bringing you the latest styles at accessible prices.
Simply browse our website, select your preferred items, choose the right size and color, and add them to your cart. Once ready, proceed to checkout and follow the steps to complete your purchase.
We accept major debit/credit cards, bank transfers, and mobile payment options available in Nigeria. International customers can also pay using supported global payment gateways.
Yes, we offer nationwide delivery within Nigeria and international shipping to select countries. Delivery fees vary based on your location and will be calculated at checkout.
- Within Lagos: 1–3 working days
- Outside Lagos: 3–7 working days
International orders: Delivery times vary by destination.
We’ll provide tracking information once your order is dispatched.
Yes, we accept returns and exchanges within 7 days of delivery, provided the item is unused, in its original packaging, and with tags intact. For hygiene reasons, certain items like undergarments cannot be returned.
Please refer to our size guide available on each product page. If you’re unsure, you can contact our customer service team for assistance before placing your order.
Some popular styles are restocked, but many pieces are limited editions. We recommend acting quickly and signing up for restock notifications on the product page.
You can reach us via:
- Phone: +234 706 243 5741
- Email: shop@sanmarkluxury.com
- Social Media: @sanmarkluxury on Instagram & @sanmark on Facebook
- Contact Form: Available on our website’s Contact Us page.